613-567-JAIL (5245)

The JAIL hotline seeks volunteers and donations as it prepares to relaunch on 10 December 2021 to mark its’ third anniversary

After taking thousands of calls from imprisoned people and their loved ones with the shared goal of organizing together to reduce the harms and use of imprisonment at the Ottawa-Carleton Detention Centre while working towards decarceral futures, members of the Criminalization and Punishment Education Project involved in the Jail Accountability & Information Line (JAIL) will be focusing our efforts in the coming weeks on building the hotline’s call intake and resolution, as well as mutual aid capacity to deepen the impact of this initiative as we mark its third anniversary on December 10th.

Until December 9th, the hotline will be taking phone calls from people imprisoned at the Ottawa-Carleton Detention Centre and their loved ones every Tuesday from 11:30am to 8:00pm. Legal information hours by students from the University of Ottawa Prison Law Clinic will also take place on Tuesdays and Thursdays from 10:00am to 11:30am. We will resume taking calls every weekday starting on December 10th with expanded hours of operation (to be announced).


If you are interested in volunteering for our call intake and resolution or mutual aid work, please click here to complete our application form. Selected applicants will be invited to attend one of two JAIL Hotline Prisoner Solidarity Academy training sessions being offered later this month on Tuesday, November 23 from 6:00pm to 9:00pm and Saturday, November 27 from 1:00pm to 4:00pm.


Please support our prisoner solidarity work and people imprisoned at the Ottawa jail by:

  • Making a donation through the uOttawa CPEP Fund to cover JAIL hotline coordination and phone call costs;
  • Sending a contribution via an automatic e-transfer to jpp@uottawa.ca for our Starter Packs For Newly Released Neighbours (with Hit the Streets) and Pen Packs initiatives that provide material and financial support to people being released into the community or being transferred to another site of human caging from the Ottawa-Carleton Detention Centre; and/or
  • Sending a contribution to the Prisoner Emergency Support Fund (with the Toronto Prisoners’ Rights Project) through GoFundMe to provide current prisoners across Ontario with the ability to purchase essential items such as food from the canteen to supplement their diets and the cost of  phone calls, as well as former prisoners who need funds for housing, food, clothing, and physical and mental health supports upon their release from state custody.

Stay tuned for upcoming announcements regarding pop-up fundraising events in Ottawa and our third
anniversary celebration!


From September 2019 to March 2021, the JAIL hotline’s oversight work documenting conditions of confinement, the provision of legal information, and building bridges to legal services was funded through a Responsive Grant from the Law Foundation of Ontario. We thank them for their support. Since April 2021, we have relied on donations to fund this work. The action-research connected to the initiative continues to be funded through the Research Support Program administered by the Faculty of Social Sciences at the University of Ottawa.

The JAIL hotline’s three quarterly reports, as well as other reports and resources, are available here to be read and downloaded.

1st Quarter: https://cp-ep.org/wp-content/uploads/2019/09/JAIL-Hotline_Q1-Report_Final.pdf

2nd Quarter: https://cp-ep.org/wp-content/uploads/2019/09/Jail-Hotline_Q2-Report_Final.pdf

3rd Quarter: http://cp-ep.org/wp-content/uploads/2020/01/Q3-Report_JAIL-Hotline_final.pdf

Ontario Jail Phone System Report: https://cp-ep.org/wp-content/uploads/2019/10/Ontario-Jail-Telephone-Report_JAIL-Hotline_Final_October-2019.pdf

Open Letter on Healthcare in Prisons: https://cp-ep.org/open-letter-on-healthcare-in-prisons/

Complaints Procedures Report: https://cp-ep.org/jail-hotline-report/

Habeas Corpus Guide: https://cp-ep.org/habeas-corpus-guide-launch/


Email: jailhotline@gmail.com
Twitter: @jail_line
Instagram: @CPEPgroup
Facebook: @CPEPgroup